FAQ

What is so special about the Dead Sea?

The Dead Sea is the Earth’s largest natural spa. Located at the lowest point of the planet (417 meters below sea level), it is plentiful with a variety of minerals with proven therapeutic powers and cosmetic benefits. The life-giving waters of the Dead Sea contain the highest concentration of minerals in the world – an astounding 32%. Its sedimentary clay layers of rich, black mineral mud yield extraordinary concentrations of natural elements (ten times more than ocean water) – such as magnesium, calcium, potassium, strontium, boron and iron – that are essential to maintaining healthy, supple skin. Finally, the exceptionally low altitude provides a dense blanket of pure, pollution-free oxygen that supplies added protection in filtering out the sun’s harmful rays. These are only some of the reasons why people come from all over the world to enjoy this magical, health-enhancing oasis.

Aren't Dead Sea ingredients too harsh for sensitive skin types?

On the contrary. People from all over the world with very sensitive skin or even skin disorders come to the Dead Sea to immerse their bodies in its mineral-rich waters. Dead Sea minerals are approved and recommended by the world’s most renowned dermatologists, both as an excellent remedy for alleviating the symptoms of skin problems and as ongoing, daily care for maintaining healthy skin at optimal levels. The majority of Minus 417 products are approved for sensitive skin.

Which ingredients do you use in your products?

We are proud of the high concentration of natural active ingredients
used in our products. You’ll find every ingredient listed under each
product.

Why are minerals so healthy for the skin?

Minerals provide the syntax for the skin’s natural language, enabling inter-cellular messaging and helping the skin to better perform its metabolic functions and retain and deliver moisture where necessary. Vital to the skin’s healthy function are magnesium, calcium, potassium and sodium, which attract and retain water and are therefore considered to be Natural Moisturizing Factors (NMF).

What is the Precious Mineral Complex?

The core of -417 is the Precious Mineral Complex, a groundbreaking combination of essential Dead Sea minerals from the lowest place on earth, the Dead Sea, -417 meters below sea level & high concentrations of natural active ingredients (energizing vitamins & unique plant extracts).

Maintains normal skin hydration level

Enhances skin’s natural ability to retain water

Provides and promotes natural moisture

Strengthens the natural protection of the skin

Provides the optimal nourishment – for all skin types

Ensures skin regeneration by assisting the renewal of skin cells

Prevents signs of aging

Improves skin texture as well as hair & scalp conditions

What is clean beauty?

Clean beauty is defined as using clean, no-harm ingredients while
delivering ingredient transparency. At -417, we utilize our collection
of natural active ingredients and essential Dead Sea minerals that we
use in the formation of our products. Over 90% of our products are
vegan and are suitable to be used on sensitive skin. Our products are
natural and locally sourced, with pH-friendly levels and enriched
vitamins. Our products don’t contain gluten, phthalate, sulphates or
silicone. Additionally, our products are cruelty-free, paraben-free
and mineral oil-free. Our formulas are qualitative, naturally sourced
and safe.

How can I track my order?

Once an order has shipped, you will receive a shipment confirmation email containing your tracking information. You may also call Customer Service for assistance tracking your order.

How will I know that my order was received?
An order confirmation will appear as the last step in your order process. Shortly after, you will receive an e-mail confirmation with an order number and summary of your order.

What payment methods do you accept?

We guarantee a secure connection with several methods of payment provided for you to make your purchase with peace of mind.

Guaranteed confidentiality of information.

Which currencies are supported ?

USD / EURO / POUND

Payment Options
Accepted Credit Cards:
• American Express
• MasterCard
• Visa
• Paypal

What is your return policy?

There is a possibility to return the product in its original packaging within 30 days from the date of the invoice. After receiving the product, we will send you back a credit invoice which you could use for your next purchase.

How can I contact -417 with a question or issue?

You are more than welcome to contact us at [email protected] or by phone 03-6774449 and we will be happy to advise and answer your questions, or resolve any issues you might have so that you are able to enjoy -417 products as much as possible. We guarantee that we will do everything for maximum and unique enjoyment of our products.

Are -417 products vegan?

A vegan product is a product that meets a number of important criteria and they are:

Product not tested on animals

A product that does not contain animal ingredients

-417 does not conduct animal and animal experiments and does not use any animal material. Therefore, the company’s product meets these standards.

There are a few products that contain animal by-products such as honey or wax and these are the few products that are not vegan defined just for this reason.

Next to each product that meets all these criteria there is a stamp of the World Vegan Organization which tested and approved the product as vegan.